Frequently asked questions
What do the three website packages include?
Essential Refresh ($699) covers up to 2 pages, Complete Overhaul ($1,000) up to 5 pages, and Premium Transformation ($1,499) up to 8 pages, with progressively broader design, SEO and performance work. See the Services page for details. All work is subject to a written scope.
Are package prices fixed?
These are advertised starting prices for eligible standard existing sites. We review platform access and complexity before confirming a fixed written quote. E-commerce, new builds, paid services and special features may cost extra.
Do I pay upfront?
Yes, 100% upfront after you approve the written scope and terms. We accept written checks, Zelle, Venmo and PayPal where permitted for commercial payments. Checks must clear before work begins.
Do you guarantee better Google rankings or speed scores?
No. We work to improve website design and recognized SEO/performance fundamentals, but we do not guarantee a particular score, search ranking, traffic increase, lead volume or business result.
Can I get a refund if my metrics don't improve?
Not solely because a hoped-for ranking, score, traffic, lead or sales result was not achieved. We sell the agreed work, not a guaranteed business outcome. If we fail to deliver contracted services or applicable law gives you refund rights, those rights remain in effect. See our service policy.
How long does a project take?
We estimate 7–14 weeks after cleared payment and receipt of all required access and materials. This is an estimate, not a guaranteed deadline; the written agreement sets expectations for your project.
Will I own my website?
You retain ownership of your existing website, accounts and materials. Rights to newly created work and any third-party assets will be specified in the project agreement.
Do you need my passwords?
Where possible, provide delegated user access rather than sharing passwords. You should retain ownership of hosting, domains and Google Business Profile accounts.
Are there monthly fees?
No mandatory recurring fee for the standard overhaul. Optional maintenance, hosting, domains or third-party services are separate and disclosed before purchase.
Can I contact you anytime after purchasing?
Yes. Paying clients receive a direct project contact channel that accepts questions 24/7. Messages can be sent at any time, but immediate responses, 24/7 live staffing and emergency support are not guaranteed.
How do I contact you?
Email vexlumedigital@gmail.com with your website URL and a short description of your needs.